Category Archives: Relationships

No, We Cannot Mediate Your Divorce by Email! [VIDEO]

Envelope icon crossed out

Though email has become an integral part of life, there are situations where using email is not appropriate. It works fine for many simple exchanges of information, but not for the substantive and more emotionally charged conversations that happen during divorce mediation. This video explains why.

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A Simple Tip for More Productive Conversations [VIDEO]

Worried couple talking about their expenses

In this video, I share a simple tip that can significantly change the focus of your conversations and make them more productive. It has to do with the word “and.” By consciously choosing when and how you include “and” in your conversations, you can go from frustrating exchanges that don’t get anywhere to discussions that explore options and come up with viable solutions.

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What’s the Difference Between Active and Internal Listening? [VIDEO]

Are You Sure You’re Really Listening? by Susan Ingram

The way in which we listen to others in our conversations with them is extremely important. We can choose Active Listening, which will bring us closer to true dialogue and understanding, Or we can choose Internal Listening, which will not further the dialogue or lead to resolution of the differences between people.

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What is an Uncontested Divorce? [VIDEO]

When couples divorce, they need to resolve important issues related to the ending of their marriage, such as dividing their assets and determining what their parenting arrangements will be. When a couple proceeds with divorce mediation, they’ve chosen to make these decisions on their own, with the help of the mediator. This is referred to as an uncontested divorce.

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A Good Mediator is Sensitive to Imbalances of Power [VIDEO]

Susan Ingram | Power Imbalances in Mediation

A basic requirement of divorce mediation is that the mediator be neutral and impartial.  At the same time, the mediator must be attentive to any power imbalances that exist between the parties. Even though a neutral, the mediator will support the person with less power or knowledge so that he or she can participate fully…

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Power Imbalances in Divorce Mediation

Power Imbalances in Divorce Mediation by Susan Ingram

{2:30 minutes to read} One of the basic requirements of divorce mediation is that the mediator be neutral and impartial. Certainly, this means that the mediator should not be taking sides or favoring either party. But it also means that the mediator may need to be more directive at times to ensure the integrity of the parties’ decision-making.

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On Seeing Clearly…and New Perspectives

Cataracts, Clarity, Gratitude, Cataract Operation, Cataract Surgery by Susan Ingram

The real voyage of discovery consists not in seeking new landscapes,
but in having new eyes.
– Marcel Proust

{3 minutes to read}  Over the past two months, I’ve had cataract surgery on both of my eyes. In the United States and other developed countries, this surgery is quite routine and typically related to the aging process. It is performed on patients when the natural lens of the eye starts to thicken and become cloudy, thus preventing them from seeing clearly. The surgeon replaces the faulty lens with a new artificial lens — and voilà — the patient can see clearly again!

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