Category Archives: Conflict

6 Tips for Resolving Conflicts

6 Tips for Resolving Conflicts By Susan Ingram

No problem can be solved from the same level of consciousness that created it. We have to think with a new mind. ~ Albert Einstein

In the broadest sense of the word, “conflict” is…any situation in which one person’s concerns or desires differ from those of another person and appear to be incompatible. Conflict is inevitable, but how we handle it is a choice. That’s true whether we’re dealing with conflict in our private lives (with our partner, children, other family members, friends) or in our work lives (with our colleagues or other professionals).

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The Many Faces of Mediation: Elder Parents & Adult Siblings

The Many Faces of Mediation: Elder Parents & Adult Siblings By Susan Ingram

While most people have heard of divorce mediation, far fewer are aware that mediation can also be extremely helpful in discussing difficult issues that arise with respect to elder parents and their adult children.

There are many concerns that need to be addressed as a parent ages.

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The Many Faces of Mediation: Family Businesses

The Many Faces of Mediation: Family Businesses By Susan Ingram

By their very nature, family businesses can be especially challenging to manage successfully. First, there are the normal (and not so normal) demands and pressures of running a business. But then, superimpose on that the complex relational issues that arise within a family structure . . . and you have the makings of what could potentially be a very difficult work environment.

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The Many Faces of Mediation: Couples and Families

The Many Faces of Mediation: Couples and Families By Susan Ingram

I published an article recently about marital mediation in the context of couples who have been working with a family or couples therapist. Since this is such an important and little understood subject, I would like to take the opportunity to explain this process from a broader perspective.

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Insights from a Dispute Resolution Pro

INSIGHTS FROM A DISPUTE RESOLUTION PRO by Susan Ingram

During the month of October, people in the U.S. and abroad celebrate the field of dispute resolution in all its many forms. On October 8th, I participated in a kick-off event at the NY City Bar Association for Mediation Settlement Day 2013.

The honorary chair and keynote speaker was Kenneth Feinberg, Esq. Mr. Feinberg’s name will be familiar to many. He served as Special Master of the U.S. government’s September 11th Victim Compensation Fund.

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Marital Mediation – What is it?

Susan Ingram of susan-ingram.com explains what martial mediation is and how she can help married couples resolve difficult issues.

Very little has been written to date about an intriguing and ‘new’ use of mediation in the family setting. Most people have heard about divorce mediation, which gives divorcing couples the opportunity to reach agreements about their property, parenting and support without having to go through a litigated (contested) divorce. The mediator, who is neutral, facilitates the conversations the couple needs to have, and helps them brainstorm options – enabling them to come up with better, win-win solutions for themselves and their children.

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Four Techniques to Promote Active Listening

Susan Ingram, Esq (www.susan-ingram.com) discusses four techniques she uses to promote active listening while mediating her divorcing clients.

In my last blog article, I discussed the role of Active Listening in conflict resolution. The importance of Active Listening cannot be overstated. It is only when both people listen in this way that they can begin shifting from their hard positions to more constructive ground where they are able to meet their own needs as well as those of the other person.

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The Mediation Process: 5 Key Elements

Susan Ingram, Esq of www.susan-ingram.com discusses the divorce mediation process and a mediator's role in it.

There are two principal aspects to the role a mediator plays when helping couples resolve their issues during mediation. One relates to the substance and the other has to do with the process itself. Substance refers to the issues that must be addressed and resolved when a couple is separating or divorcing. Process relates to the ground rules that are established, and then how the conversations take place and move along, ultimately to resolution. Each is equally important, in its own right. Two earlier blog articles (Issues & Additional Issues in Divorce Mediations) described the specific issues that need to be discussed in divorce mediation.

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